The Nest thermostat is one of the top-selling smart thermostats on the market today. And for good reason. It picks up on your temperature preferences and creates an energy-efficient schedule to match. And through geofencing with your phone, the Nest Learning Thermostat and Nest E are aware of when you’re at your residence or gone and can change temperatures to help you save even more.

The Nest can be used with a wide range of 24-volt heating and cooling systems, but it’s always a good idea to visit the Nest thermostat compatibility checker before installing one. Don’t forget to contact your energy provider for valuable rebates, since you could be able to get a Nest for free or close to it.

Once you’ve checked it’s compatible, you can either hook it up yourself or hire a HVAC professional like Better Air. If you’re installing it on your own, you’ll spot a terminal for the C-wire, or common wire. This wire is just used for powering your thermostat. If your residence or HVAC system is older, you might not have one of these wires. In most cases, Nest says this isn’t a problem since the thermostat can pull ample power from other heating and cooling wires.

In some cases, your heating and cooling system may require that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Issues

The Google Nest Thermostat is a step up from outdated programmable thermostats that use a combination of wiring and AA batteries for power. It relies on a rechargeable lithium-ion battery and wiring to connect to Wi-Fi, power its digital display and run your heating and cooling system.

8 Common Nest Thermostat Problems

If it can’t get adequate juice, Nest says you may run into some of these issues:

  1. Bad battery life.
  2. Thermostat motion sensing won’t work.
  3. Your thermostat sometimes disconnects from Wi-Fi.
  4. Your system abruptly turns on or off, or won’t stop running.
  5. Your system is making strange noises, such as chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or constantly turning on and off in a short period of time.
  7. There is a delay notification on your Nest thermostat’s screen, along the lines of “heating is delayed for 2:30 minutes.”
  8. The system fan is continuously working, won’t turn on or turns off and on rapidly in a short period of time.

You might think something is suspect with your heating and cooling system, but if you just started using the Nest, we suggest you start with your thermostat first. This is especially timely if the weather is temperate, and you haven’t been using your heat or air conditioning frequently.

Our Professionals Can Resolve Nest Thermostat Issues

If you’ve gone through Nest thermostat troubleshooting by yourself but can’t solve the dilemma, a smart thermostat professional like one from Better Air can provide support. We can diagnose the malfunction and install a C-wire, if required.

Smart thermostats such as the Nest are made to make your life simpler, by automatic energy-efficient programming and the option to keep an eye on settings while you’re on the go. It’s an annoying experience when yours won’t run properly, but our heating and cooling specialists at Better Air can fix the trouble in no time.

If you’re running into strange heating and cooling behavior with your new Nest, call us at 507-663-1208 to request your appointment right away.